Comments on: Dell machine bares all http://www.jonobacon.org/2007/06/05/dell-machine-bares-all/ At home with Jono Bacon, Community Manager and Author Sat, 11 Feb 2012 21:46:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Anne@dell http://www.jonobacon.org/2007/06/05/dell-machine-bares-all/comment-page-1/#comment-63612 Anne@dell Tue, 05 Jun 2007 22:39:04 +0000 http://www.jonobacon.org/?p=980#comment-63612 <p>Good news: extended warranties are back. Due to an ordering system glitch during the weekend, we inadvertently removed extended warranty and CompleteCare options from our “configurator.” We’re working to get the issue resolved as quickly as possible and those options will be reinstated this afternoon. If customers ordered systems when extended warranties weren’t available, they will have the option of upgrading at the original price. There will be more details on that program soon. We’ve also posted this update to our blog as well, in case you want to link to it: www.direct2dell.com</p> Good news: extended warranties are back. Due to an ordering system glitch during the weekend, we inadvertently removed extended warranty and CompleteCare options from our “configurator.” We’re working to get the issue resolved as quickly as possible and those options will be reinstated this afternoon. If customers ordered systems when extended warranties weren’t available, they will have the option of upgrading at the original price. There will be more details on that program soon. We’ve also posted this update to our blog as well, in case you want to link to it: http://www.direct2dell.com

]]> By: Bryce Harrington http://www.jonobacon.org/2007/06/05/dell-machine-bares-all/comment-page-1/#comment-63597 Bryce Harrington Tue, 05 Jun 2007 21:10:20 +0000 http://www.jonobacon.org/?p=980#comment-63597 <p>I've updated the page with some of the comments from this blog - thanks!</p> <p>I'd underscore Jono's point - I ordered this laptop within hours of the order form going live, so got one of the first units off the production line. Also keep in mind how swiftly Dell got these systems out after the community demanded them.</p> <p>Yeah, it would have been cool for it to be absolutely problem free, but in the open source community we say, "Release early, release often." I'm glad they've done the former, and now it's up to us to help ensure the latter happens too.</p> <p>Often the argument is made that if a company supports the community, the community will give back in turn. I hope that giving visibility to problems will result not in discouraging other adopters, but to encourage fixes to bubble up from the community, and help Dell improve their offering.</p> I’ve updated the page with some of the comments from this blog – thanks!

I’d underscore Jono’s point – I ordered this laptop within hours of the order form going live, so got one of the first units off the production line. Also keep in mind how swiftly Dell got these systems out after the community demanded them.

Yeah, it would have been cool for it to be absolutely problem free, but in the open source community we say, “Release early, release often.” I’m glad they’ve done the former, and now it’s up to us to help ensure the latter happens too.

Often the argument is made that if a company supports the community, the community will give back in turn. I hope that giving visibility to problems will result not in discouraging other adopters, but to encourage fixes to bubble up from the community, and help Dell improve their offering.

]]> By: Dell e Ubuntu por Jono Bacon « asf@web http://www.jonobacon.org/2007/06/05/dell-machine-bares-all/comment-page-1/#comment-63524 Dell e Ubuntu por Jono Bacon « asf@web Tue, 05 Jun 2007 16:15:17 +0000 http://www.jonobacon.org/?p=980#comment-63524 <p>[...] Dell e Ubuntu por Jono Bacon “Well, it seems the Ubuntu on Dell machines are shipping. See this rather nice report with pictures. Its like geek porn, it really is…” (Jono Bacon - jonobacon@home) [...]</p> [...] Dell e Ubuntu por Jono Bacon “Well, it seems the Ubuntu on Dell machines are shipping. See this rather nice report with pictures. Its like geek porn, it really is…” (Jono Bacon – jonobacon@home) [...]

]]> By: jono http://www.jonobacon.org/2007/06/05/dell-machine-bares-all/comment-page-1/#comment-63493 jono Tue, 05 Jun 2007 14:22:42 +0000 http://www.jonobacon.org/?p=980#comment-63493 <p>I think one thing to bear in mind in all of this (and I am not involved in the Dell deal at all, so I cannot offer any public comment) is that all deals like this have teething problems, and I am positive many if not all of these problems will be ironed out.</p> <p>The key thing, Dell is shipping Linux, and yes its disappointing there are some glitches, but Dell want to provide as good an Ubuntu experience as we do, rest assured these things are sure to be ironed out. :)</p> I think one thing to bear in mind in all of this (and I am not involved in the Dell deal at all, so I cannot offer any public comment) is that all deals like this have teething problems, and I am positive many if not all of these problems will be ironed out.

The key thing, Dell is shipping Linux, and yes its disappointing there are some glitches, but Dell want to provide as good an Ubuntu experience as we do, rest assured these things are sure to be ironed out. :)

]]> By: Maxo http://www.jonobacon.org/2007/06/05/dell-machine-bares-all/comment-page-1/#comment-63490 Maxo Tue, 05 Jun 2007 14:13:38 +0000 http://www.jonobacon.org/?p=980#comment-63490 <p>I ahve to agree with Fred. If the average user is going to embrace this then everything should be working out of the box. No hacking should be necessary.</p> I ahve to agree with Fred. If the average user is going to embrace this then everything should be working out of the box. No hacking should be necessary.

]]> By: Ryan http://www.jonobacon.org/2007/06/05/dell-machine-bares-all/comment-page-1/#comment-63464 Ryan Tue, 05 Jun 2007 12:04:25 +0000 http://www.jonobacon.org/?p=980#comment-63464 <p>I can't wait. I hope for our sake this really takes off.</p> I can’t wait. I hope for our sake this really takes off.

]]> By: Peteris Krisjanis http://www.jonobacon.org/2007/06/05/dell-machine-bares-all/comment-page-1/#comment-63447 Peteris Krisjanis Tue, 05 Jun 2007 10:15:55 +0000 http://www.jonobacon.org/?p=980#comment-63447 <p>fred: Really? how? He get to click several times and vola, everything is ok.</p> fred: Really? how? He get to click several times and vola, everything is ok.

]]> By: fred http://www.jonobacon.org/2007/06/05/dell-machine-bares-all/comment-page-1/#comment-63438 fred Tue, 05 Jun 2007 09:52:33 +0000 http://www.jonobacon.org/?p=980#comment-63438 <p>Bryce Harrington's report is very disappointing. For all intense and purpose the machine is broken. Bryce is a "computer geek" and no, and i mean no average computer user would be able to get this machine working before they packed it in.</p> <p>This is just sad... what is dell thinking.</p> Bryce Harrington’s report is very disappointing. For all intense and purpose the machine is broken. Bryce is a “computer geek” and no, and i mean no average computer user would be able to get this machine working before they packed it in.

This is just sad… what is dell thinking.

]]> By: Alan Pope http://www.jonobacon.org/2007/06/05/dell-machine-bares-all/comment-page-1/#comment-63432 Alan Pope Tue, 05 Jun 2007 09:37:01 +0000 http://www.jonobacon.org/?p=980#comment-63432 <p>His "fix" to install the 915-resolution hack is no longer required. Instead you have to install the modesetting intel video driver, not the one that ships with the machine.</p> <p>sudo apt-get install xserver-xorg-video-intel</p> <p>This will enable x to set the right resolution.</p> <p>Unfortunately I could not see any contact details on his blog to tell him this.</p> His “fix” to install the 915-resolution hack is no longer required. Instead you have to install the modesetting intel video driver, not the one that ships with the machine.

sudo apt-get install xserver-xorg-video-intel

This will enable x to set the right resolution.

Unfortunately I could not see any contact details on his blog to tell him this.

]]> By: Peteris Krisjanis http://www.jonobacon.org/2007/06/05/dell-machine-bares-all/comment-page-1/#comment-63408 Peteris Krisjanis Tue, 05 Jun 2007 07:40:51 +0000 http://www.jonobacon.org/?p=980#comment-63408 <p>There is good opinion about why Dell dropped extended warranty (from Digg, user Altotus): "Nobody pointed out that this is largely because their current hardware support is proving to be very expensive and they intend to phase out extended warranty support for non-business customers altogether. They're starting with Ubuntu because it's an easy place to start, that's all. It makes sense to start with a small segment of the customer pool first and gauge the impact. The logic is that you're only disaffecting a small group of customers, many of whom are percieved as being more computer savvy and capable for fixing hardware issues on their own."</p> <p>I think this is one of the reasons.</p> There is good opinion about why Dell dropped extended warranty (from Digg, user Altotus): “Nobody pointed out that this is largely because their current hardware support is proving to be very expensive and they intend to phase out extended warranty support for non-business customers altogether. They’re starting with Ubuntu because it’s an easy place to start, that’s all. It makes sense to start with a small segment of the customer pool first and gauge the impact. The logic is that you’re only disaffecting a small group of customers, many of whom are percieved as being more computer savvy and capable for fixing hardware issues on their own.”

I think this is one of the reasons.

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