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	<title>Comments on: Tracking Ubuntu Community Issues</title>
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	<link>http://www.jonobacon.org/2009/06/27/tracking-ubuntu-community-issues/</link>
	<description>At home with Jono Bacon, Community Manager and Author</description>
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		<title>By: Reporting Ubuntu Community Problems&#160;&#124;&#160;jonobacon@home</title>
		<link>http://www.jonobacon.org/2009/06/27/tracking-ubuntu-community-issues/comment-page-1/#comment-131383</link>
		<dc:creator>Reporting Ubuntu Community Problems&#160;&#124;&#160;jonobacon@home</dc:creator>
		<pubDate>Wed, 12 Aug 2009 03:02:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonobacon.org/?p=1748#comment-131383</guid>
		<description>&lt;p&gt;[...] how we report problems and issues in the Ubuntu community. I shared some thoughts about this a little while back and I have been talking with many people inside the Ubuntu community, at the Community Leadership [...]&lt;/p&gt;
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		<content:encoded><![CDATA[<p>[...] how we report problems and issues in the Ubuntu community. I shared some thoughts about this a little while back and I have been talking with many people inside the Ubuntu community, at the Community Leadership [...]</p>]]></content:encoded>
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		<title>By: Ubuntu Podcast Quickie #8 &#171; softaoglu.com</title>
		<link>http://www.jonobacon.org/2009/06/27/tracking-ubuntu-community-issues/comment-page-1/#comment-130897</link>
		<dc:creator>Ubuntu Podcast Quickie #8 &#171; softaoglu.com</dc:creator>
		<pubDate>Tue, 07 Jul 2009 05:59:06 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonobacon.org/?p=1748#comment-130897</guid>
		<description>&lt;p&gt;[...] This Ubuntu Podcast Quickie, we discuss: Kubuntu Tutorials Day, Ubuntu Brazil at FISL, president of Brazil with ubuntu-br shirt, Debian/Ubuntu Boot Performance collaboration, first One Hundred Papercuts milestone reached, and tracking Ubuntu Community issues on Launchpad [...]&lt;/p&gt;
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		<content:encoded><![CDATA[<p>[...] This Ubuntu Podcast Quickie, we discuss: Kubuntu Tutorials Day, Ubuntu Brazil at FISL, president of Brazil with ubuntu-br shirt, Debian/Ubuntu Boot Performance collaboration, first One Hundred Papercuts milestone reached, and tracking Ubuntu Community issues on Launchpad [...]</p>]]></content:encoded>
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		<title>By: Alex Lourie</title>
		<link>http://www.jonobacon.org/2009/06/27/tracking-ubuntu-community-issues/comment-page-1/#comment-130880</link>
		<dc:creator>Alex Lourie</dc:creator>
		<pubDate>Thu, 02 Jul 2009 10:00:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonobacon.org/?p=1748#comment-130880</guid>
		<description>&lt;p&gt;Hi Jono&lt;/p&gt;

&lt;p&gt;In addition to doing bug commit in Launchpad, some of the &quot;community bugs&quot; could be also reflected in Forum/Ubuntu Weekly/Ubuntu Planet posts (and that&#039;s where blogs are still highly useful), so the issue will be exposed for more &quot;general&quot; broader public.&lt;/p&gt;

&lt;p&gt;It would bring less technically inclined folk to discussions about the issue and may bring more ideas about to how it could be solved/taken care of.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>Hi Jono</p>

<p>In addition to doing bug commit in Launchpad, some of the &#8220;community bugs&#8221; could be also reflected in Forum/Ubuntu Weekly/Ubuntu Planet posts (and that&#8217;s where blogs are still highly useful), so the issue will be exposed for more &#8220;general&#8221; broader public.</p>

<p>It would bring less technically inclined folk to discussions about the issue and may bring more ideas about to how it could be solved/taken care of.</p>]]></content:encoded>
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		<title>By: Ubuntu Podcast Quickie #7 01 July 09 &#171; Ubuntu Podcast</title>
		<link>http://www.jonobacon.org/2009/06/27/tracking-ubuntu-community-issues/comment-page-1/#comment-130877</link>
		<dc:creator>Ubuntu Podcast Quickie #7 01 July 09 &#171; Ubuntu Podcast</dc:creator>
		<pubDate>Wed, 01 Jul 2009 18:20:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonobacon.org/?p=1748#comment-130877</guid>
		<description>&lt;p&gt;[...] This Ubuntu Podcast Quickie, we discuss: Kubuntu Tutorials Day, Ubuntu Brazil at FISL, president of Brazil with ubuntu-br shirt, Debian/Ubuntu Boot Performance collaboration, first One Hundred Papercuts milestone reached, and tracking Ubuntu Community issues on Launchpad [...]&lt;/p&gt;
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		<content:encoded><![CDATA[<p>[...] This Ubuntu Podcast Quickie, we discuss: Kubuntu Tutorials Day, Ubuntu Brazil at FISL, president of Brazil with ubuntu-br shirt, Debian/Ubuntu Boot Performance collaboration, first One Hundred Papercuts milestone reached, and tracking Ubuntu Community issues on Launchpad [...]</p>]]></content:encoded>
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		<title>By: Michael @ QuinnCo</title>
		<link>http://www.jonobacon.org/2009/06/27/tracking-ubuntu-community-issues/comment-page-1/#comment-130860</link>
		<dc:creator>Michael @ QuinnCo</dc:creator>
		<pubDate>Sun, 28 Jun 2009 20:39:46 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonobacon.org/?p=1748#comment-130860</guid>
		<description>&lt;p&gt;Maybe Brainstorm would be a better tool than bug tracker?  Except that they don&#039;t get &quot;assigned&quot; to someone to resolve.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>Maybe Brainstorm would be a better tool than bug tracker?  Except that they don&#8217;t get &#8220;assigned&#8221; to someone to resolve.</p>]]></content:encoded>
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		<title>By: Andrew Bennetts</title>
		<link>http://www.jonobacon.org/2009/06/27/tracking-ubuntu-community-issues/comment-page-1/#comment-130856</link>
		<dc:creator>Andrew Bennetts</dc:creator>
		<pubDate>Sun, 28 Jun 2009 03:50:24 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonobacon.org/?p=1748#comment-130856</guid>
		<description>&lt;p&gt;It&#039;s important to realise the choice of forum will affect the conversation you get.  I&#039;m reminded of Jono Lange&#039;s talk/paper on code reviews, which makes the same point about how where you discuss and track code reviews affects the review process.  Bug trackers especially will produce a different sort of conversation to blogs and mailing lists.&lt;/p&gt;

&lt;p&gt;Some obvious differences: a bug (as tracked by Launchpad) has an overall description that can be updated anytime, a status, maybe an assignee, and an unthreaded series of comments.  It&#039;s also not as straightforward for an interested party to subscribe all conversations held in bugs for a project as it is to subscribe to a mailing list or the planet&#039;s RSS feed.&lt;/p&gt;

&lt;p&gt;These differences might be a good or bad thing for this purpose, I&#039;m not sure.  But I think you should definitely treat this as an experiment, and keep an open mind about what the results of this experiment will be.&lt;/p&gt;

&lt;p&gt;Perhaps &quot;filing a bug&quot; which has &quot;status&quot; and &quot;importance&quot; fields will generate conflict and adversarial conversations.  Perhaps &quot;here&#039;s a problem for us as a community to fix&quot; will encourage collaboration and consensus.  Perhaps issues that might have been forgotten will now be addressed because they are formally tracked.  Perhaps arguments that would normally fade due to lack of interest will be sustained indefinitely because they never get &quot;closed&quot;.  Or something else entirely, I don&#039;t know :)&lt;/p&gt;

&lt;p&gt;I hope the experiment goes well!&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>It&#8217;s important to realise the choice of forum will affect the conversation you get.  I&#8217;m reminded of Jono Lange&#8217;s talk/paper on code reviews, which makes the same point about how where you discuss and track code reviews affects the review process.  Bug trackers especially will produce a different sort of conversation to blogs and mailing lists.</p>

<p>Some obvious differences: a bug (as tracked by Launchpad) has an overall description that can be updated anytime, a status, maybe an assignee, and an unthreaded series of comments.  It&#8217;s also not as straightforward for an interested party to subscribe all conversations held in bugs for a project as it is to subscribe to a mailing list or the planet&#8217;s RSS feed.</p>

<p>These differences might be a good or bad thing for this purpose, I&#8217;m not sure.  But I think you should definitely treat this as an experiment, and keep an open mind about what the results of this experiment will be.</p>

<p>Perhaps &#8220;filing a bug&#8221; which has &#8220;status&#8221; and &#8220;importance&#8221; fields will generate conflict and adversarial conversations.  Perhaps &#8220;here&#8217;s a problem for us as a community to fix&#8221; will encourage collaboration and consensus.  Perhaps issues that might have been forgotten will now be addressed because they are formally tracked.  Perhaps arguments that would normally fade due to lack of interest will be sustained indefinitely because they never get &#8220;closed&#8221;.  Or something else entirely, I don&#8217;t know <img src='http://www.jonobacon.org/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>

<p>I hope the experiment goes well!</p>]]></content:encoded>
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		<title>By: Randall Ross</title>
		<link>http://www.jonobacon.org/2009/06/27/tracking-ubuntu-community-issues/comment-page-1/#comment-130853</link>
		<dc:creator>Randall Ross</dc:creator>
		<pubDate>Sat, 27 Jun 2009 18:43:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonobacon.org/?p=1748#comment-130853</guid>
		<description>&lt;p&gt;Excellent idea Jono. I&#039;d argue that it&#039;s not a new one though. Isn&#039;t Bug #1 by definition a &quot;community&quot; bug?&lt;/p&gt;

&lt;p&gt;Credit goes to Mark Shuttleworth ;)&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>Excellent idea Jono. I&#8217;d argue that it&#8217;s not a new one though. Isn&#8217;t Bug #1 by definition a &#8220;community&#8221; bug?</p>

<p>Credit goes to Mark Shuttleworth <img src='http://www.jonobacon.org/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>]]></content:encoded>
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		<title>By: Nathan Handler</title>
		<link>http://www.jonobacon.org/2009/06/27/tracking-ubuntu-community-issues/comment-page-1/#comment-130852</link>
		<dc:creator>Nathan Handler</dc:creator>
		<pubDate>Sat, 27 Jun 2009 16:55:47 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonobacon.org/?p=1748#comment-130852</guid>
		<description>&lt;p&gt;Jorge, wouldn&#039;t we want to continue to allow the various teams to handle certain issues in their domain? For example, actual bugs concerning the forum should be filed against the forums (which are a project on LP). If it is another type of issue with the forum, it can go on the Forum Council meeting agenda for them to discuss. Wiki bugs, depending on their nature, can be filed against the website. Otherwise, it might be beneficial to contact the documentation team (more so for the community wiki). Trademark issues in the past have gone to the Canonical legal team/Community Council. And issues with the behavior of other members have gone to the relevant council (depending on the area the behavior took place in). Would these teams still be handling the issues? Or would the new community team be taking over all of these? If it is the later, I think the Community Council would need to delegate some authority to the new community team.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>Jorge, wouldn&#8217;t we want to continue to allow the various teams to handle certain issues in their domain? For example, actual bugs concerning the forum should be filed against the forums (which are a project on LP). If it is another type of issue with the forum, it can go on the Forum Council meeting agenda for them to discuss. Wiki bugs, depending on their nature, can be filed against the website. Otherwise, it might be beneficial to contact the documentation team (more so for the community wiki). Trademark issues in the past have gone to the Canonical legal team/Community Council. And issues with the behavior of other members have gone to the relevant council (depending on the area the behavior took place in). Would these teams still be handling the issues? Or would the new community team be taking over all of these? If it is the later, I think the Community Council would need to delegate some authority to the new community team.</p>]]></content:encoded>
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		<title>By: siguiendo los problemas de la comunidad &#171; effiejayx&#8217;s blog</title>
		<link>http://www.jonobacon.org/2009/06/27/tracking-ubuntu-community-issues/comment-page-1/#comment-130851</link>
		<dc:creator>siguiendo los problemas de la comunidad &#171; effiejayx&#8217;s blog</dc:creator>
		<pubDate>Sat, 27 Jun 2009 16:40:16 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonobacon.org/?p=1748#comment-130851</guid>
		<description>&lt;p&gt;[...] los problemas de la&#160;comunidad  Al leer un post en el blog de Jono Bacon, voy a hacer un poco de eco en espaÃ±ol para traer el debate a nuestra comunidad en [...]&lt;/p&gt;
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		<content:encoded><![CDATA[<p>[...] los problemas de la&nbsp;comunidad  Al leer un post en el blog de Jono Bacon, voy a hacer un poco de eco en espaÃ±ol para traer el debate a nuestra comunidad en [...]</p>]]></content:encoded>
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		<title>By: jorge's status on Saturday, 27-Jun-09 14:32:36 UTC - Identi.ca</title>
		<link>http://www.jonobacon.org/2009/06/27/tracking-ubuntu-community-issues/comment-page-1/#comment-130850</link>
		<dc:creator>jorge's status on Saturday, 27-Jun-09 14:32:36 UTC - Identi.ca</dc:creator>
		<pubDate>Sat, 27 Jun 2009 14:50:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.jonobacon.org/?p=1748#comment-130850</guid>
		<description>&lt;p&gt;[...] Tracking !ubuntu Community issues via a bug tracker, thoughts? http://www.jonobacon.org/2009/06/27/tracking-ubuntu-community-issues/ [...]&lt;/p&gt;
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		<content:encoded><![CDATA[<p>[...] Tracking !ubuntu Community issues via a bug tracker, thoughts? <a href="http://www.jonobacon.org/2009/06/27/tracking-ubuntu-community-issues/" rel="nofollow">http://www.jonobacon.org/2009/06/27/tracking-ubuntu-community-issues/</a> [...]</p>]]></content:encoded>
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