Creating An Awesome LoCo Support Community

Our LoCo Teams are a wonderful part of the Ubuntu community. They provide a fantastic place for Ubuntu users to meet other users locally and enjoy Ubuntu together either online or in person.

LoCo Teams also often get together to help share Ubuntu with others and encourage local schools, charities, businesses and others to use Ubuntu and Free Software. This includes handing CDs out to local residents, organizing release parties, installfests, global jam events and more.

It is pretty common for members of LoCo teams to have questions about how to organize events and spread the word about Ubuntu in different ways, and we want to provide a fantastic resource where our community can both ask and answer questions.

With the tremendous success of Ask Ubuntu in the wider Ubuntu community, we want to help encourage our LoCo Teams to ask these questions there. Ask Ubuntu provides a fantastic audience, and questions answered there can be edited and up-voted to be re-usable when the same question is asked in the future.

To do this we are using the locoteams tag, and here is how you ask and answer questions…

How To Ask a LoCo Question

Simple go to this link and you will see this:

Here you can ask your question. Some tips:

  • For the Title, be as clear as possible about the overall question.
  • In the body of the question provide all the relevant detail. The more detail the better the answer (but also don’t ramble on too much, keep it focused on the question).
  • Raise the awareness of your question by tweeting it and using the #locoteams hash-tag. Also post it on Facebook and Google+.

How To Answer Questions

We are always looking to our community to help answer as many questions as possible.

To answer questions simple go to this link.

Hopefully all questions should be answered and it should look like this:

If there are questions though, please try to answer them and provide as much detail as possible in your response. Remember that the poster may be very new so try not to presume too much in your response (such as any terms/jargon/acronyms that you may think they may know).

I would like to ask you folks to check this page every day or so to help weigh in in the answers so we can ensure all questions get a good, solid response within a day or so. Thanks in advance for your help!

If In Doubt…

This week I have been blogging about the Ubuntu Advocacy Development Kit which is now available for installation.

To make asking and answering questions simple, you can access these pages right from within the kit on the tool-bar:

Thanks in advance for the questions and answers, and for helping to spread Ubuntu further and further afield across the world!

  • Jack Gillespie

    Jono,

    Thank you SO much for this. After I saw the UADK, it made me want to be more involved. I already blog about Ubuntu, share my experience, and even have other techs in our office using it (although not on their desktops but for student support). I’ve looked into joining the LoCo in Oklahoma, but it quite a drive from my home. So, I’ve always thought about starting one in my community, but didn’t know quite how to do it. If fact, I was just looking through AskUbuntu, saw their recommendations about LoCo and went their TODAY!

    All of this to say, thank you. Thank you for your commitment and guidance.

  • pepp

    Little LoCo can do this. Big LoCo have already the skills to do anything and would like to write in native languages. We need localized Q&A service to getting involve people and offer support with no english skills. If Askubuntu interface is not multilanguages we need another service.

  • http://em94.tk Emin Mastizadeh

    Yes, same problem with our loco page. We will try to create new page looking like AskUbuntu because some users aren’t so good in english

  • Anonymous

    I agree that it is unfortunately that Ask Ubuntu does not support other languages, but I think it will serve many LoCo Teams who also speak English (which is the most commonly spoken language in the general Ubuntu project).

    I agree that we should supplement this with local resources for native speakers (such as a team mailing list).

  • Anonymous

    Thanks for the kind words, Jack!

    Please do let me know what content you feel the ADK needs – we can then ensure it gets added. Thanks!

  • Dinda

    Unfortunately, I think you (CC/Canonical) really dis-incentivized LoCo team is large, geographically disperse areas. I mean, what is a LoCo team if it’s not Local? The Houston Team used to meet regularly; folks within an hour or so of a large metropolitan area could meet other nearby users. They could meet, get help- hands-on help, and networking and we were looking forward to becoming an approved team with some of the benefits associated it.

    Then the policy changed to state and country-wide teams. Yes, easier for bookkeeping but does it serve the true local teams? What’s the difference between getting online help from someone nearby or far away when language is not the issue? Being part of some esoteric large, geographic-based team doesn’t draw me in like being part of a local community where I can meet with folks in person.

    I know eventually Ubuntu will be large enough to have teams in every large city but until then can’t a local team just be the Bay Area Loco team? or the Greater Boston Loco Team instead of a state team?

  • Anonymous

    Hi Dinda,

    We have never said that people can’t form local teams such as teams in their towns/cities, but we have always recommended that they do this as part of the wider LoCo Team.

    As an example, there should be no problem with a Birmingham, London, and Coventry LoCo teams in the UK, but they would be regional chapters of the main Ubuntu UK team. This would then ensure that all the groups could share resources (such as websites) and be as efficient as possible.

    I do agree though that we can make some improvements in encouraging more localized teams here. Would you be interested in helping

  • Ping-Wu

    Ask Ubuntu does accept non-English characters (e.g., Chinese). There is no reason to discourage non-English speakers from posting questions and answers in their native language. In fact, before a localized version can be developed, it should be much preferred to have questions/answers in whatever non-English language than not at all. Some of these materials, if there is enough interest, can be translated into English.

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