In Memory of Ian Murdock

Today we heard the sad news that Ian Murdock has passed away. He was 42. Although Ian and my paths crossed relatively infrequently, over the years we became friends. His tremendous work in Debian was an inspiration for my own work in Ubuntu. At times when I was unsure...

Why You Should Go To UbuCon in Los Angeles in January

The 21st – 22nd January 2016 are some important dates you need to pencil into your calendar. The reason? That is when the UbuCon Summit is happening in Pasadena, California, USA. Many moons ago there used to be the Ubuntu Developer Summit events. They brought...

Recommendations For New Runners

Recently I started running. I blame Jason Hibbets for this. While at the Community Leadership Summit earlier this year we got chatting about running and through some gentle persuasion he convinced me to give it a shot. So I did. Based on Jason’s recommendations...

Perceptions and Methods of Good Customer Service

This week I had a rather frustrating customer experience. Now, in these kinds of situations some folks like to take to their blogs to spew their frustration in the direction of the Internet and feel a sense of catharsis. To be honest, what I found frustrating about...

Supporting Software Freedom Conservancy

There are a number of important organizations in the Open Source and Free Software world that do tremendously valuable work. This includes groups such as the Linux Foundation, Free Software Foundation, Electronic Frontier Foundation, Apache Software Foundation, and...