Talking with a Mythbuster and a Maker

Recently I started writing a column for Forbes. My latest column covers the rise of the maker movement and in it I interviewed Jamie Hyneman from Mythbusters and Dale Dougherty from Make Magazine. Go and give it a read right...

Your new Community Manager Hire: 5 Areas to Focus on

So, you have just hired that new community manager into your organization. Their remit is simple: build a community that wraps around your product/technology/service. You have an idea of what success looks like, but you are also not entirely sure exactly what this new...

Happy Holidays

Just a quick note to wish all of you a happy, restful, and peaceful holidays, however and whoever you spend it with. Take care, folks, and I look forward to seeing you in 2015!

Community Management Training at LinuxCon

I am a firm believer in building strong and empowered communities. We are in an age of a community management renaissance in which we are defining repeatable best practice that can be applied many different types of communities, whether internal to companies, external...

A Solemn Day

Nelson Mandela passed away today. He was 95. I am not going to pretend to know all the details about his life or the intricacies of his struggle. What I do know is that he inspired a generation around change and equality. It was not just his philosophy that inspired...

Target, Target.com, and Solving Customer Problems

I don’t normally write posts about issues with organizations, but as I mention later in this article, there wasn’t a good avenue to share this with Target, so I am sharing it here so Target (as well as other consumers) can be aware of some of these issues....