Welcome.

The Rundown

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Director of Community at GitHub

I lead community development and growth at GitHub.

Formerly Ubuntu Community Manager at Canonical, Senior Director of Community at XPRIZE, and Community Management consultant working with clients including Deutsche Bank, Sony Mobile, Samsung, IBM, SAP, Dyson, GENIVI, and others.

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Leader in Community Management

Authored the critically acclaimed The Art of Community and Dealing With Disrespect, founder of the annual Community Leadership Summit, and founder of the Community Leadership Forum.

Advisor to organizations including AlienVault, Open Networking Foundation, and Open Cloud Consortium.

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Author

In addition to writing The Art of Community and Dealing With Disrespect, authored The Official Ubuntu Book, Linux Desktop Hacks, and Practical PHP/MySQL.

Columnist for Forbes and opensource.com. Formerly columnist for Linux Format.

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Keynote Speaker

Keynote speaker at OSCON, .se Internet Days, FISL, MySQL Conference, OpenNetworking Summit, LinuxCon, Ohio LinuxFest, SCALE, Southeast LinuxFest, and others.

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Podcaster and Musician

Co-founder of the Bad Voltage, LugRadio, and Shot Of Jaq podcasts.

Released more than five albums, all freely available to download.

In Memory of Ian Murdock

Today we heard the sad news that Ian Murdock has passed away. He was 42. Although Ian and my paths crossed relatively infrequently, over the years we became friends. His tremendous work in Debian was an inspiration for my own work in Ubuntu. At times when I was unsure...

Why You Should Go To UbuCon in Los Angeles in January

The 21st – 22nd January 2016 are some important dates you need to pencil into your calendar. The reason? That is when the UbuCon Summit is happening in Pasadena, California, USA. Many moons ago there used to be the Ubuntu Developer Summit events. They brought...

Recommendations For New Runners

Recently I started running. I blame Jason Hibbets for this. While at the Community Leadership Summit earlier this year we got chatting about running and through some gentle persuasion he convinced me to give it a shot. So I did. Based on Jason’s recommendations...

Perceptions and Methods of Good Customer Service

This week I had a rather frustrating customer experience. Now, in these kinds of situations some folks like to take to their blogs to spew their frustration in the direction of the Internet and feel a sense of catharsis. To be honest, what I found frustrating about...